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Product Care
How do I install my 'U' or 'L' Shaped Rod?
Not sure if you need a specific product code but I have attached the instruction leaflet that I think applies – R&R 045 R04. Looks like you simply construction the rod with the corner pieces and...
How can I adjust or tighten my toilet seat?
A selection of our seats are now quick release and top fixed, so gone are the days when you need to be a contortionist to access the underside of the WC pan. If you have one of these seats the first thing you need to do is to remove the seat and lid...
How do I remove a Flexi-Fix Sticky pad?
Both our Flexi-Fix™ toilet seats and Stick ‘N’ Lock™ products have adhesive pads which can be tricky to remove if you are unaware of the best way to do this. We recommend that you contact us for more advice.
WHY IS MY NEW FLEXI-FIX™ TOILET SEAT NOT SITTING FLUSH?
The small legs on the Flexi-Fix hinges are, by design, meant to keep the hinge above the surface of the pan so you can align your seat correctly. To avoid a disappointing installation, ensure all three legs on each hinge has collapsed and that the bolt...
Where are the Flexi-Fix hinges (toilet seat hinges)
Congratulations on purchasing one of our Flexi-Fix toilet seats. The hinge pack is located in a triangular box in the corner of the toilet seat packaging. Be sure to check all 4 corners to find the hinge pack.
General
Where is your call centre based?
Our call centre is based in Andover, Hampshire.
Do you have shops/stores/showrooms?
No. To keep our prices low, we don't have any physical shops, stores or showrooms. We operate purely online and via our call centre. However, we do have stockists who sell our products in stores across the world.
How do I review your products?
Your feedback is vitally important to us, so reviewing a product is simple. Just click the 'write a review' link on the product page, complete the review and submit. We'll use this review as part of our ongoing research and we may display it on our website.
Is there a installation video/instructions I can see before purchasing an item?
Please follow this link to our video installation page to find all the videos we currently have available.
Warranties
My rust free basket appears to have rust on it, what can I do?
We apologise for any inconvenience cause by this issue you are having, on the rarest of occasions our rust free baskets do turn slightly rusty. If you do notice this, please complete the following steps. Rust free baskets require, photos of item/name...