Privacy and Cookie Policy

Who We Are

Croydex’s registered office is at Ladyfield House, Station Road, Wilmslow, Cheshire SK9 1BU and we are a company registered in England and Wales under company number 3116584. Croydex’s registered office is: Croydex, a division Norcros Group (Holdings) Ltd, Ladyfield House, Station Road, Wilmslow, Cheshire, SK9 1BU, registered in England and Wales under company number 00566694.

 

Information That We Collect

Croydex processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The personal data that we collect from you as a user of Croydex’s online services is

 

o    Name

o    Email address

o    Address

o    Contact number(s)

o    IP address

 

We collect information in the below ways: -

Your name, email address, address and contact numbers will be collected when you register for an account on our website(s).

 

Your IP address will be collected when you visit our website(s).

When you interact with Croydex through the forms, including the Contact Us and Recruitment / Jobs pages, you will be sending an email to Croydex.

 

How We Use Personal Data

Croydex takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

 

The purposes and reasons for processing your personal data are detailed below: -

o    We collect your personal data so that

o    You can place orders, receive deliveries, book engineer appointments, register your product purchases and contact us via email

o    You can allow the website to improve your visit by remembering you

o    We can meet our legal obligations for business accounting and tax purposes

o    We can identify attempts to disrupt the services offered by this website

o    We can carry out anonymised analysis of visitor and site data

 

Your Rights

You have the right to access any personal information that we process about you and to request information about: -

 

o    What personal data we hold about you

o    The purposes of the processing

o    The categories of personal data concerned

o    The recipients to whom the personal data has/will be disclosed

o    How long we intend to store your personal data for

o    If we did not collect the data directly form you, information about the source

o    If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

 

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

 

Sharing and Disclosing Your Personal Information

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Croydex uses third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

 

Email

 

If you interact with us via one of our email forms then our email privacy policy at will apply.

 

Google

 

We use Google Analytics, Google Maps and Google reCaptcha to provide anonymised statistics for website performance, visitor numbers, order conversion rates, directions, and maps and to protect against automated registration of accounts on our site.

 

For more information about Google Privacy and Terms, please read their notices at: https://policies.google.com/?hl=en&gl=ZZ

 

Website Hosting

 

We work with TVG Media, who host the Croydex website.

 

For more information about Mole Productions please read their privacy notice at: https://www.thepixel.com/privacy-policy

 

Drip

 

From time to time we use Drip to perform marketing mailshots to keep you informed of our products and services.

 

For more information about Send in Blue, please read their privacy notice at: https://www.drip.com/privacy

 

Online Payments

 

We use Opayo to enable us to take card payments so that we can ship goods and offer services to you. Opayo will receive your payment card details; Croydex does not see any of this data other than your name.

For more information about Opayo, please read their Privacy Notice at: https://www.opayo.co.uk/policies/privacy-policy

 

Feefo

 

We use Feefo to enable you to provide independent reviews of our products and your experience with Croydex. This means that your email address and name will be shared with Feefo solely for the purposes of leaving a review.

For more information about Feefo, please read their Privacy Notice at https://www.feefo.com/en-gb/privacy